Frequently Asked Questions

Divine Jewlz – Frequently Asked Questions (FAQs)

1. Are your jewelry pieces waterproof?
Yes! Most of our collection is crafted with high-quality materials and finished with 18K Gold Plating, making them waterproof, sweat-proof, and life-proof. You can wear them while showering or at the gym without worrying about fading.

2. Will the jewelry tarnish or change color?
We use premium anti-tarnish coating. While our jewelry is highly resistant to tarnishing, we recommend keeping it away from harsh chemicals and perfumes to maintain its brilliant gold shine for years.

3. Is your jewelry safe for sensitive skin?
Absolutely. All our pieces are hypoallergenic, lead-free, and nickel-free. We ensure that our jewelry is comfortable and safe for even the most sensitive skin types.

4. How should I care for my Divine Jewlz?
To keep your jewelry looking new, gently wipe it with a soft cloth after use. Store your pieces in a Divine Jewlz storage box or a dry pouch to prevent scratches and maintain their luster.

5. What is your shipping policy?
We ship directly from our North Carolina warehouse. Standard shipping typically takes 3-5 business days within the US. You will receive a tracking number as soon as your order is dispatched.

6. Do you offer returns or exchanges?
Yes, we want you to love your purchase! We offer a 30-day return policy for unworn jewelry in its original packaging. Please visit our Returns page for more details.